Van Hire Conditions & FAQ
Conditions of hire are printed on the rear of the Hire Agreement. The following information is for easy reference but our staff are at your disposal to answer any queries or provide additional information.
Hire Rates
Our rates include insurance, roadside assistance, VAT and unlimited miles.
Deposit
At the commencement of each hire, we will require a security deposit of £250 to be reserved against a credit or debit card in the hirers name.
Drivers eligibility, license / ID
All Drivers must be between 25 and 65 years of age, and must produce a full valid UK license, which has been held for at least 3 Years and is free from any serious endorsements. You will also need to produce two forms of ID eg bank statement, rent book, utility bill or similar, that is less than three months old (Mobile phone bills are not accepted). Only drivers approved at the time of van rental are permitted to drive the vehicle. We will need your National Insurance Number to verify your driving Licence.
We also need to verify your driving licence information, you will need to provide us with a unique "licence check code" enabling us to view your licence details online.
You can obtain your unique check code by visiting the following website: www.viewdrivingrecord.service.gov.uk/driving-record/licence-number
To log-in to the site you will need:
- Your 16-digit Driving Licence number
- Your National Insurance Number
- Your Postcode (as it appears on your driving licence card)
You should then select the option to share your licence information, which will generate your "licence check code" for you.
You will be given the option to View, print or save your licence information.
If you cannot print - no problem - but please make sure you make a note of the "check code" (which is case sensitive) and bring it to the rental office along with your licence and ID when collecting your vehicle.
Only drivers approved at the time of van rental are permitted to drive the vehicle.
Insurance/Vehicle Damage
All vehicles are insured. Hirer's are responsible for the first £500 of any damage. The following items are not covered by insurance (Tyre and wheel damage, punctures, lost wheel trims, missing fuel caps, broken aerials, loss of any parts, spare wheel, tools, radio/stereo, lenses, mirrors, interior damage) and in these cases the hirer is liable for the total cost of repair or replacement. All overhead damage is hirer's responsibility, regardless of excess. Excessive cleaning charges incurred due to misuse will also be passed on to the hirer.
Windscreens/Windows
Damaged or broken windscreens and windows are the hirer's responsibility, your liability is limited to £175.
Fuel
The hirer is required to pay for fuel used during the hire. Any extra fuel in the tank at the end of hire will not be credited.
Payment
With the exception of approved account holders we will require payment of the estimated total cost of the rental plus vat and deposit. We accept most major credit or debit cards.
Period of Hire
Our daily hire period is 24 hours from the time you have booked the van. Our weekend period is 4pm Friday to 9am Monday.
Extension of Rental
If you wish to extend the van rental beyond the date of return on the agreement, it is essential that you inform us, and additional charges paid so that the insurance may be extended. If you fail to do so you will not be insured to use the vehicle and additional excess charges will be incurred.
FAQ's
Ultra Low Emission Zone
You may have to pay a ULEZ charge of £12.50 per day to use some of our vehicles in the London congestion zone from 8th April 2019. This is in addition to the current congestion charge.
Penalty for non payment if £160.00
More information including how to pay can be found at: https://tfl.gov.uk/modes/driving/ultra-low-emission-zone
Weight Restrictions Rotherhithe Tunnel
Our vans cannot be driven through the Rotherhithe tunnel due to a gross vehicle weight limit of 2 tonne’s. Drivers that contravene this restriction are subject to penalties. More information can be found: https://tfl.gov.uk/modes/driving/rotherhithe-tunnel-restrictions
I have points on my licence - is that a problem?
Up to 3 penalty points is okay. If you have more than 3 points, then please contact us first so that we can refer you to the insurer for approval.
Can I take your vehicle abroad?
Sorry no, we do not cater for European hire.
Can more than one person drive the vehicle?
Yes they can, but we need their driving licence and national insurance number and additional charges will apply; please Contact Us for details.
What if my vehicle break's down?
In the unlikely event of a breakdown, all our vehicles are covered by our breakdown policy. With your rental pack, you will be provided with our 24-hour emergency telephone number to call in case of breakdown or emergency. All efforts will be made to get you back on the road as soon as possible.
What do I do in the event of an accident?
Do not admit liability. If someone has been injured or if an offence has been committed call the police and ambulance service. You must report any accident at the earliest possible time and within 1 hour of the incident. Details of who to call are kept in the vehicles.
I will be travelling to London, how do I pay the Congestion Charge?
There are a number of ways to pay the London Congestion Charge:
Online: pay by credit or debit card via the website at www.cclondon.com. Always check your vehicle registration details are entered correctly.
Telephone: pay by credit or debit card via the TFL Call Centre on 0845 900 1234 which is open from 6am till midnight Sunday to Friday and from 6am till 10pm on Saturday. Always check your vehicle registration details are entered correctly.
Mobile phone text message: You can pay the charge on your day of travel by sending a simple text message from your mobile phone (you need to pre register for the SMS service), with your credit or debit card details. Please visit the website at www.cclondon.com or contact TFL on 0845 900 1234 for further details.
Retail outlets: pay in cash at newsagents, convenience stores and petrol stations where you see the congestion charging sign or the PayPoint logo (some retailers may also accept payment by cheque and credit or debit card at their discretion). Always check your vehicle registration details are entered correctly.
Self-service machines: pay by credit or debit card at self-service machines in major public car parks within charging zone and other selected locations. Always check your vehicle registration details are entered correctly.